OPX Global places dedicated, HIPAA-certified virtual assistants into your practice remotely — handling patient calls, scheduling, insurance tasks, and front-office administrative work, so your in-office team can focus on the patients in front of them.
A front-office salary is only part of the picture. Adjust the sliders below for your wage and team size to compare the true, all-in cost of an in-office employee against a dedicated OPX virtual healthcare assistant.
Running a practice means managing an endless volume of calls, scheduling, insurance questions, and admin tasks — most of which don’t require a clinical team member. OPX virtual healthcare assistants work remotely as a seamless extension of your front and back office.
Your assistant answers incoming calls, responds to inquiries, routes urgent matters to clinical staff, and ensures every caller gets a prompt, professional experience — no more indefinite holds or voicemail.
New patient scheduling, follow-up booking, confirmations, cancellations, and reschedules — directly in your practice management system. Fewer no-shows and a fuller schedule.
Your assistant verifies eligibility ahead of visits, checks benefits for specific services, and follows up on claim status — reducing surprise billing and giving your billing team a cleaner start.
We triage incoming refill requests, collect required information, and route to the appropriate provider for approval — following your established protocols throughout.
From referral coordination and prior-authorization support to EHR data entry, callbacks, form processing, and records requests — if it can be done remotely, we can take it off your plate.
If you’ve never worked with a virtual healthcare assistant before, here’s what to expect.
Your assistant is assigned exclusively to your practice — not shared across clients. They learn your workflows, your providers’ preferences, and your patient population, functioning like a true extension of your team.
Your assistant works remotely using your existing phone system, practice management software, and EHR. No new technology required on your end.
Your assistant works the hours your practice needs — standard business hours, extended hours, or a custom schedule that fits your patient volume.
All communication, system access, and data handling follow strict HIPAA protocols. Every assistant is HIPAA-certified before they begin, working over secure, encrypted connections.
Every assistant passes a rigorous hiring process evaluating healthcare knowledge, English proficiency, communication skills, and medical-office experience — ready to represent your practice from day one.
All assistants complete HIPAA training and certification before starting with any client. Patient privacy and data security are non-negotiable.
Before starting, every assistant completes training in medical-office workflows, practice management systems, EHR navigation, and patient communication.
Every client has a dedicated account manager who monitors quality, responds to concerns, and keeps your assistant aligned with your evolving needs.
Handing off patient-facing work requires real trust — and we earn it through accountability, communication, and consistency. From day one, you have a dedicated account manager available to answer questions and make sure the relationship works exactly as it should. Our assistants don’t just complete tasks — they represent your practice to your patients, with clear, professional communication and the judgment to know when to escalate.
Tell us your specialty, patient volume, tasks to hand off, and any specific requirements. The more context, the better we match your assistant.
We present pre-screened candidates that fit your needs for a personalized interview — you choose the person you’re most confident in.
Your account manager oversees full setup — system access, workflow orientation, communication protocols, and a structured first-week plan.
Most practices begin offloading meaningful call volume within the first week, with your account manager staying close through the early weeks.
| Category | Adding In-Office Staff | OPX Virtual Assistant |
|---|---|---|
| Payroll & Benefits | ✗ Full salary + taxes + benefits | ✓ Simple, flexible service pricing |
| Office Space & Equipment | ✗ Additional space and hardware required | ✓ Works remotely in your existing systems |
| Hiring & Training Time | ✗ Weeks to months | ✓ Matched, trained, and onboarded in days |
| HIPAA Compliance | ✗ Your responsibility to train and monitor | ✓ Pre-certified before every placement |
| Coverage When Absent | ✗ Practice absorbs the absence | ✓ OPX account manager ensures continuity |
| Scalability | ✗ Constrained by hiring and onboarding | ✓ Scale up or adjust tasks as needs change |
| Dedicated Account Manager | ✗ Not included | ✓ Included with every engagement |
OPX Global will match your practice with a skilled, HIPAA-certified virtual healthcare assistant ready to take tasks off your team’s plate — starting within days, not months.